Frequently Asked Questions
Q: Why make a complaint against the hospital?
A: There are several reasons why you should file a complaint:
- The Complaints procedure deals not only with issues that might potentially relate
to negligence but it is also a forum for complaining about poor communication, poor
hygiene and staff attitudes to name but a few.
- If local resolution of the complaint is unsatisfactory, it enables you to report
your complaint to the Health Services Ombudsman who might make recommendations for
improvements in practice.
- To gather information about your care and treatment while an in-patient or out-patient,
which may assist your legal representative if you decide to pursue a claim for clinical
- It might result in an Internal Enquiry, which could result in changes to practice
being made as a result of you bringing the hospital’s shortcomings to light, and
at the same time, assist your legal representative if you decide to pursue a claim.
- It will assist your legal representative to make a risk assessment so the he/she
can make an informed decision on whether to offer you a Conditional Fee Agreement
with After the Event Insurance.
Q: What is substandard treatment?
A: This is assessed on a case by case basis but basically we have
to show that the standard of care that you have been given falls below a reasonable
standard of care. We generally need an expert to set out the normal standard of
care and then we see whether care has departed from that standard. However when
care or a course of treatment given is supported by only a minority of doctors there
may still be a defence to a claim.
Q: Can I claim because I have had a complicated recovery?
A: Not necessarily. Sometimes this is a sign that there has been
a lowering of the standard of care but this is not always the case and sometimes
recovery takes a long time because of a complication that is non negligent.
Q: Will bringing a claim affect my treatment?
A: Doctors have a duty to continue to treat patients as part of
the ongoing care and bringing a claim should not affect this ongoing duty of care.
However, it is sometimes difficult or awkward to continue to see the same doctors
if a claim is being investigated.
Get In Touch or Call us on 0800 195 8467